We are glad you have taken an interest in our website. The protection of your privacy is very important to us. We will now tell you in detail about how we handle your information.
Storing access data on server log files
You can visit our website without providing any information about yourself. All we store is access data in ‘server log files’, such as the name of the file requested, the date and time of request, the quantity of data transferred and the provider making the request. These details are evaluated purely for the purpose of ensuring that the website works properly and for improving it, and they do not allow us to deduce who you are.
Collecting and using data to process contracts and open customer accounts
We collect personal details if you voluntarily provide us with them in the course of your order, when making contact with us (such as by contact form or e-mail) and when opening a customer account. The entry forms involved will show you exactly which details are collected. We use the details you provide us to process contracts and handle your enquiries. Once a contract is fully processed or if your customer account is deleted, your details will be locked for use and, once any retention periods applicable under tax and commercial law have lapsed, they will be deleted unless you have expressly allowed us to keep using your details or if we have reserved the right to utilize them further as permitted under law, and as stated below. You can delete your customer account at any time either by sending a message to the contact details shown below or by using the appropriate feature in your customer account.
Passing on details to execute contracts
In order to execute contracts, we pass on your details to shipping companies appointed for delivery, if we need to do so to deliver goods you have ordered. In order to process payments, we provide the necessary payment details to the financial institution appointed for the payment, and any payment service providers we appoint, and to any payment service which you have selected during the order process.
Use of details when registering for e-mail newsletter
If you register for our newsletter, we will use the details needed to deliver it, or any details provided by you separately, in order to supply you regularly with our e-mail newsletter. You can unsubscribe from the newsletter at any time, either by sending a message to the contact details shown below or by using the appropriate link in the newsletter.
Using details for postal advertising, and your right to object
We also reserve the right to compose summarized lists that contain your first name and surname, your postal address and – if we have received these additional details as part of our contractual relationship with you – your title, academic qualifications, year of birth and professional, industrial or business designation, and to utilize all this information for our own advertising purposes, such as sending you interesting offers and information about our products by regular mail. You can decide at any time not to allow us to save or use your details for such purposes, by sending a message to the contact details shown below.
Rating reminder by e-mail
If, during or after your order, you gave your consent by clicking the appropriate check box or button, then we will use your e-mail address to remind you to submit a rating for your order using our rating system. You can revoke this consent at any time by sending a message to the contact details shown below.
Right to information and how to get in touch
You have the right to receive free information about any of your details that we are storing, and you have the right to have them corrected, blocked or deleted if applicable. If you have any questions about how we collect, process or use your personal details, or if you require information or for your details to be corrected, blocked or deleted, or if you wish to revoke any consents or objections to particular uses of your data, then please get in touch with us directly using the contact details in our Legals section.